Shipping and Returns

 

 

Prices And Duties

Please check the delivery costs available by entering your address details at checkout. If you would like to receive individual shipping quotes for larger order amounts or detailed lead times, please contact us via the contact form prior to placing your order.

The analograum online store accepts payments in EURO's (€). The recommended prices are in EURO incl. VAT and excl. shipping. Shipping costs will be charged depending on the order amount (total weight) and location of the customer. The shipping costs may vary for multiple or bigger furniture items.

Most European destinations are shipped on a delivery duty paid basis, which means that all import taxes and duties will be included in the final purchase price. The following regions are sent on a delivery duty paid basis – Germany & EU countries. 

Unfortunately we do not offer delivery duty paid services to regions not listed above. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order.

 

Delivery

Domestic orders and orders within the EU are usually delivered within 2-7 business days from order receipt. International orders are usually delivered within 2-3 weeks, depending upon destination and customs processing.

Exceptions for custom made products are specified on the product page. Should analograum learn that it is not possible to deliver the goods within the agreed period, the customer will be informed of the delay as soon as possible and informed of a new delivery date. If the delay exceeds 3 months and is not due to force majeure, the customer is entitled to cancel the order. The customer is not entitled to make further claims to analograum in cases of e.g. delay. Analograum can not be held accountable for delivery problems in cases of force majeure. In these cases delivery schedules will be prolonged.

The analograum online store offers free domestic/ EU shipping offers on selected products. This information is stated on the product page under shipping. Returned items that have been subject to free shipping and are being returned for a monetary refund not exchanged goods or a credit note, will have the return delivery costs deducted from the amount refunded. Please be aware of our general shipping costs.

 

Returns

Please notify us through our contact form should you wish to return and/or refund any purchased items.

If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being received by you, or you can return your order at our studio showroom. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to receive a refund or exchange. Returns will only be accepted if the goods are returned unused, in its original packaging with all original tags still on. Refunds will be issued via the original payment method. Please note, refunds to Debit/Credit Cards normally clear within 1-2 weeks. 

Please note that all extra postage costs incurred in a return or exchange are payable by you.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. At analograum we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

Please note that custom ordered items and sale items can not be returned.

Returns and exchanges requested or received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union (EU).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.