Shipping and Returns

 

 

1. Shipping Costs

  • Shipping costs are charged separately.
  • You can check the applicable shipping costs at checkout by entering your delivery address.
  • Shipping costs are charged per order and are calculated based on product selection, parcel dimension, total order weight and delivery destination.
  • Shipping costs may vary for multiple or large furniture items.
  • We strongly advise all international clients—particularly when ordering larger furniture items—to contact us in advance to receive an accurate shipping estimate prior to placing an order.

 

B2B Orders

If you are interested in larger order quantities, individual shipping arrangements or detailed lead times, please contact us via email prior to placing your order. We will be happy to provide a tailored B2B quotation.

 

Free Shipping

The analograum online store may offer free shipping within Germany or the EU on selected high-value products. This information is stated on the respective product page under shipping.

 

International Shipping Costs Adjustments – Oversized & Heavy Goods

All shipping costs displayed at the time of order placement are based on the information available and the applicable carrier rates at that time. While we strive to ensure accuracy and stability of these costs, shipping rates are subject to change due to external factors beyond our control.

Such factors may include, but are not limited to, fluctuations in fuel prices, carrier surcharges, changes in international shipping regulations, customs requirements, geopolitical developments, or disruptions within global logistics networks.

In the event of a significant increase in shipping costs occurring after an order has been placed but prior to dispatch, we reserve the right to adjust the shipping fees accordingly. In such cases, the customer will be notified promptly and provided with the option to either:

  • confirm the order under the revised shipping conditions, or
  • cancel the order free of charge prior to shipment.

No additional charges will be applied without the customer’s prior consent.

 

2. Customs Duties & Import Taxes

Germany & EU

Most European destinations are shipped on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties and taxes are included in the final purchase price.

DDP shipping applies to the following regions: Germany & EU countries


International (Non-EU)

We do not offer DDP shipping to regions outside the EU.

As the recipient, you are responsible for all import duties & tariffs, customs fees and local sales taxes imposed by the destination country.

As the Importer of Record, you are responsible for paying all applicable duties, tariffs and local taxes directly to customs or the courier before your goods are released from customs.

 

3. Delivery Times

  • Germany & EU | usually within 3–10 business days from order receipt.
  • International | usually within 2–4 weeks, depending on destination and customs processing.
  • Made-to-order products | lead time estimates for all items not in stock are stated on the respective product page under shipping.

 

If we become aware that delivery within the communicated timeframe is not possible, you will be informed as soon as possible and provided with a revised delivery date.

No claims may be made against analograum due to delivery delays. In cases of force majeure, delivery schedules will be extended accordingly.

 

4. Shipping Damage

Please inspect all parcels and items immediately upon delivery. Damaged items must be reported within 24 hours of receipt via email or our contact form. Photos of the damage or defects should be included.

  • Any visible damage must be reported to the delivery service at the time of receipt.
  • Additionally, please contact us immediately.
  • Do keep all original packaging for inspection and an eventual return shipment.

analograum will review the issue and, if verified, replace or repair the damaged items at no cost. 

if a replacement is available, we will gladly exchange the item immediately. otherwise the made-to-order lead time estimates mentioned on the respective product pages under shipping are to be considered.

Damage claims submitted after 24h upon delivery cannot be accepted.

 

5. Faulty Items

Faulty items must be reported within 24 hours of receipt via email or our contact form. Photos of the damage or defects should be included. Please do keep all original packaging for inspection and an eventual return shipment.

Returns of faulty items are only accepted if the item was faulty at the time of delivery. All returned items will be inspected upon receipt. analograum will review the issue and, if verified, replace or repair the damaged items at no cost.

If a replacement is available, we will gladly exchange the item immediately. Otherwise the made-to-order lead time estimates mentioned on the respective product pages under shipping are to be considered.

Items showing material or colour imperfections due to unique or hand-made production methods are not being considered faulty.

Product defects submitted after 24h upon delivery cannot be accepted.

 

6. Returns

The following right of withdrawal applies only to consumers within the European Union. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

Please notify us via email or our contact form within 14 days of receipt of the goods, if you wish to return or exchange any non-damaged items. Returns are only accepted if the goods are returned and received in the same condition as delivered. Subject to availability, items returned within this period may also be exchanged. Please let us know whether you are requesting a refund or an exchange.

Returns are only accepted if

  • We have received a written statement of your decision to withdraw from this contract within 14 days of receipt of the goods.
  • Items are unused.
  • Returned in original packaging.
  • All tool kits, accessories and original tags are included. 

 

7. Refunds

Refunds are issued using the original payment method. Please note that refunds to debit or credit cards may take 1–2 weeks to process.

  • All shipping and return shipping costs are borne by the customer.
  • Customs duties, local tariffs and sales taxes outside the EU are non–refundable.
  • If a product that qualified for free shipping is returned for a monetary refund (not an exchange or store credit), the original shipping costs as well as the return shipping costs will be deducted from the refunded amount.

 

8. Exclusions

  • Made–to–order & custom–made items are non refundable once the order has been confirmed and placed at production.
  • Reduced Sale items cannot be returned.
  • Returns or exchanges requested or received outside the stated timeframes will not be accepted.
  • For all non–faulty returns, customers must pay all shipping and return shipping costs.
  • If returned goods are not received or return shipping costs are unpaid, we reserve the right to deduct the direct recovery costs from the refund amount.